Forgot your password? Here's what to do

On the 1xbe login page, you'll find a "Forgot Password?" link. Click it and a short form will appear asking for your registered mobile number. An OTP will be sent to that number — enter it to set a new password.

The whole process takes just 3–5 minutes. Just make sure the mobile number you registered with is active — if you don't receive an OTP, contact support.

Use a strong password — mix uppercase letters, lowercase letters, and numbers. You can use your browser's password manager so you don't have to memorize it.

Can I log in from multiple devices at the same time?

Yes, 1xbe supports simultaneous logins from multiple devices. You can be logged in on the mobile app and a browser at the same time. For your security, though, be cautious when logging in from unfamiliar devices.

In your account settings, you'll find "Active Sessions" — a list of all devices currently logged in. If you spot an unfamiliar device, end that session immediately and change your password.

What is 2FA and why should you keep it enabled?

2FA stands for Two-Factor Authentication. In addition to your password, you'll need to enter a one-time OTP sent to your mobile when logging in. This means even if someone gets hold of your password, they still can't access your account — because the OTP goes only to your phone.

Enabling 2FA on 1xbe is simple — go to the "Security" section in your account settings and activate it. The extra step is worth it, especially if you have a significant balance in your account.

If anyone claiming to be from 1xbe asks for your OTP or password, do not share it. 1xbe will never call or message you to ask for your password or OTP.

What should you do if login isn't working?

Minor issues can come up from time to time. In most cases, the steps below will resolve them.

  • Clear your browser cache and cookies, then try again.
  • Check whether Caps Lock is on — password fields are case-sensitive.
  • If you're having trouble with the mobile app, close it completely and reopen it.
  • Make sure your internet connection is working.
  • Try a different browser or device.
  • If the issue persists, reach out to support via live chat or email.

Tips: Keep the app updated at all times — older versions can sometimes cause login issues. Check for updates on the Play Store or App Store.

Don't forget to log out

You can keep "Remember Me" enabled on your own personal device. But if you use 1xbe on someone else's phone or computer, always log out when you're done. If you don't, the next person using that device will have access to your account.

There's a "Logout" or "Exit" option in the account menu. You can log out the same way on the mobile app too. It's a good habit to build for your own security.

What if my account gets locked?

Entering the wrong password several times in a row will temporarily lock your 1xbe account — this is a security measure. It usually unlocks automatically after 15–30 minutes. If you need access sooner, you can reset your password or contact support.

A locked account doesn't always mean something serious has happened — most of the time it's due to your own login attempts. That said, if your account gets locked without any mistake on your part, reset your password and enable 2FA.

Keep in mind: If you notice anything suspicious after logging in — such as unfamiliar bets or a reduced balance — change your password immediately and support@1xbe.me-. Our team will act promptly.