1xbe FAQ — Your questions, answered right here

On 1xbe, you can bet on more than 30 sports — not just cricket, but also football, badminton, tennis, basketball, kabaddi, volleyball, hockey, and more. Alongside international matches, you'll also find odds on local competitions including the Bangladesh Premier League.

Log in and go to the "Sports" section — you'll see a list of sports on the left. Click any sport to view ongoing and upcoming matches. Click your preferred outcome to add it to the bet slip, then enter your stake and confirm.

In the Live Betting section you can place bets while a match is in progress — odds update in real time. Adding multiple events to the same bet slip creates an accumulator bet, which can significantly increase your potential payout.

In most cases, the app failing to open is caused by one of the following issues and can be resolved easily:

• Fully close the app (including from the background) and reopen it.
• Restart your mobile — this fixes the problem more often than you'd think.
• Check your internet connection — try switching between mobile data and Wi-Fi.
• Clear the app cache: go to Settings → Apps → 1xbe → Storage → Clear Cache.

When prompted to update, go directly to the Play Store or App Store. Older versions may stop working if they lack the latest security updates, so keeping the app current is important. If you download the APK directly from the website, you will need to enable "Install from unknown sources" in your phone settings.

If the issue persists, contact support with your Android version and device model.

Yes, on 1xbe you can put your account on hold yourself in two ways:

Temporary break (Cool-off): From 24 hours up to 30 days. Go to Account Settings → Responsible Gaming → "Take a Break" and select your preferred duration, then confirm. During this period, you will not be able to log in or place bets. Once the period ends, your account will be reactivated automatically.

Self-Exclusion: For a longer or permanent break, go to the "Self-Exclusion" option in the same section. The minimum period is 6 months. Once activated, there is no way to reopen the account before the period ends — this is intentionally strict.

If you want to permanently delete your account support@1xbe.me-. Please withdraw any remaining balance beforehand, as balance-related requests become complicated once an account is closed.

On 1xbe, both your personal data and funds are protected across multiple layers:

• SSL 256-bit encryption: All data exchanged between your browser and 1xbe servers is encrypted. No third party can intercept or read it in transit.
• Password hashing: Your password is never stored directly — only a hash is kept. This means even if the database were ever exposed, your actual password cannot be retrieved.
• Your data is never sold to third parties: Your name, number, or email is never sold to advertisers or any third party.
• Balance protection: Your deposited funds are held separately in a regulated, secure manner.
• Suspicious login blocked: If a login attempt is made from an unusual location or device, an automatic verification step is triggered.

On your end, the most important things are using a strong password and keeping 2FA enabled. To read the full privacy policy Privacy Policy View page.

Setting up Two-Factor Authentication (2FA) on 1xbe is straightforward. Here are the steps:

• Log in to your account and click on the profile icon.
• Open "Settings" or "Account Settings".
• Go to the "Security" tab.
• Find the "Two-Step Verification" or "2FA" option and click "Enable".
• An OTP will be sent to your registered mobile — enter it to confirm.

Once enabled, every time you log in you'll enter your password and then receive an OTP on your mobile. You'll only get in after entering that code too. So even if someone finds out your password, they can't access your account without your phone.

To disable 2FA, follow the same path to turn it off — though it's best to keep it on, especially if your account regularly holds a balance.

After several consecutive incorrect password attempts, your 1xbe account is automatically locked for 15–30 minutes. This is a security measure to prevent unauthorized access through password guessing.

How to resolve this:

• Wait 15–30 minutes — it will open on its own.
• If you want to reopen it before then, go to the login page "Forgot your password?" Click it. An OTP will be sent to your registered mobile — use it to set a new password and your account will be unlocked immediately.
• If the mobile number is no longer active support@1xbe.me— email us or reach out via live chat. Once your identity is verified through KYC, our support team will assist you.

If your account has been locked without any action on your part, that's a serious concern — reset your password immediately and enable 2FA.

1xbe supports the most popular payment methods in Bangladesh. The ones currently available are:

• bKash — Deposits & withdrawals, minimum ৳100, typically processed within 1–5 minutes.
• Nagad — Same process and timeline as bKash, minimum ৳100.
• Rocket (Dutch-Bangla Mobile Banking) — works the same way.
• Bank Transfer — for larger amounts, processing takes 1–3 business days.
• Crypto (USDT/TRC20) — fast and low fees, but you'll need a crypto wallet.

For each payment method, use the associated payment number and PIN when making a deposit. Withdrawals will be returned to the same number. The minimum withdrawal amount is generally ৳200. The maximum limit varies based on your account's KYC level — fully verified accounts have higher limits.

For any payment-related issue, contact support with your transaction ID — it is typically resolved within 30 minutes.